Whine as much as you want about French/Paris Marriott customer service, you would have never had this level of customer service had it happened to you in the States/California/L.A. — no matter how much you paid for your hotel room. The Partis Marriott concierge may not have all his directions rifght, but at least he ried. How refreshing.

The complainant just sounds like a whiny rich b*tch to me. Phrases like the following are what have unfortunately given American tourists a bad reputation:

“American-style comfort and help was just what we needed.”

“The concierge of an American hotel, a five-star hotel at that, had sent us awry….Where is someone who will, with soothing murmurs and grace, take care of everything you need when you need it?”

I understand that booking a five-star hotel (wait a minute — doesn’t France use a four-star system?) means you can expect a certain level of hospitality service, but the woman’s feeling of entitlement and indignation is appalling. The concierge tried to help but made an understandable mistake; for this woman to slag the hotel for it on the Internet is too much. Clearly the woman isn’t too resourceful herself, or she could have easily hailed a taxi and asked the cab driver to take her to the American Embassy.

To the two previous commenters…please. If you pay to stay in a 4* hotel, you should expect to have correct directions given to you, especially for something as obvious as the American Embassy. Certainly, you would expect to receive this type of service both in the US or in France, Laure. Although, I do agree that she should have just asked one of the voituriers to get her a cab.

This seems like really unprofessional service, and there should be no excuses.

By the way, my husband is a concierge in a 4* French hotel. I think that he could manage such a simple task as giving directions to the American Embassy from the Champs Elysées, (just keep going til you hit Place de la Concorde, and there it is), although maybe I should ask him!